Refund and Cancellation Policy
This Refund and Cancellation Policy applies to payments made to HARRELLS BRANDS ("KaamGrid", "we") for the KaamGrid service. It forms part of our Terms and Conditions and should be read with our Payment Policy.
1. Cancelling
- An admin can cancel the Team plan at any time by switching to Free under Billing › Plan, or by asking us through the contact page.
- Switching to Free stops all future invoices. Team features (critical path, baselines, workload, Microsoft Project files and guest access) stop straight away, so we suggest switching near the end of your paid period.
- To switch to Free your organization must be within the Free limits: 3 people, 3 projects, and 3 people or resources per project.
- To close your organization completely, contact us. You can ask for an export of your data within 30 days of closing.
2. Launch offer
If you cancel before your free months end, you are not charged anything.
3. Refunds
| Situation | Refund |
|---|---|
| Monthly billing | Not refundable once the month has started. You keep access until you switch to Free. |
| Yearly billing, cancelled within [14] days of paying your first yearly invoice | Full refund |
| Yearly billing, cancelled after that | No refund for the remaining months |
| People removed, or seats reduced, during a billing period | No partial refund; the seat is free for someone else, and a reduction applies from the next invoice |
| Charged in error, or paid the same invoice twice | Full refund of the extra amount |
| Service unavailable for a long period because of a fault on our side | A pro-rata refund or credit, at our discretion |
| Account suspended for breaking our Terms | No refund |
Nothing in this policy limits any refund you are entitled to under the Consumer Protection Act, 2019 or other applicable law.
4. How to ask for a refund
Write to us through the contact page or at contact@kaamgrid.com with your organization name and the invoice number.
- We acknowledge your request within [2] working days and tell you our decision within [7] working days.
- Approved refunds are paid to the original payment method, or to your bank account for bank transfers, within [7] working days of approval. Your bank may take a few more days to show it.
- Refunds include the GST charged on the refunded amount. We issue a credit note as GST law requires.
- For international payments, we refund the amount we received; we are not responsible for exchange-rate differences or charges by your bank.
5. Contact
For billing questions, contact contact@kaamgrid.com. For complaints, our Grievance Officer is KaamGrid grievance, reachable at contact@kaamgrid.com.