Payment Policy

This Payment Policy explains how HARRELLS BRANDS ("KaamGrid", "we") charges for the KaamGrid service. It forms part of our Terms and Conditions.

1. What you pay for

• Free plan. No charge, ever. Limited to 3 people, 3 projects, and 3 people or resources per project.
• Team plan. Charged per seat per month, for the number of seats you buy. Each person in your organization who is not a guest uses one seat; guests are free. You choose monthly or yearly billing; yearly is charged at the yearly price shown on our pricing section when you choose it.

Prices are in Indian Rupees (INR) for organizations based in India and in US Dollars (USD) for everyone else.

2. How the bill is worked out

• Each invoice covers one billing period, paid in advance: one month, or twelve months on yearly billing. Each period starts where the last one ended.
• The invoice is the number of seats you bought, multiplied by the price for the period, even if fewer people are using them.
• Adding people beyond your seats. You are never blocked: adding a person when all seats are in use adds a seat straight away. The next invoice charges that seat for the part of the current period that was left on the day it was added, and bills it in full from then on.
• Buying more seats under Billing › Plan works the same way.
• Fewer seats. You can lower the number of seats under Billing › Plan; the change applies from your next invoice. You cannot go below the number of people using seats, so remove people first.
• Removing a person frees their seat for someone else. It does not reduce the current period's charge.
• Launch offer. If your organization got a free-months offer when it chose Team, those months appear on your invoice at zero. Billing starts automatically when the offer ends.

3. Taxes

Prices exclude taxes. For customers in India we add GST at the applicable rate. Give us your GSTIN before an invoice is issued if you want to claim input tax credit; we cannot reissue invoices for past periods. For customers outside India, taxes are applied as the law requires.

4. Invoices and due dates

• Invoices are issued in advance at the start of each billing period and sent to your organization's admins. They also appear in KaamGrid under Billing.
• Invoices are due within [15] days of the invoice date unless the invoice says otherwise.

5. How to pay

We accept:

• Bank transfer (NEFT, RTGS or IMPS) to [Bank name, account number, IFSC]
• UPI to [UPI ID]
• [Card payment through our payment partner, if offered]

Please quote the invoice number with your payment. You pay any charges your bank applies, including currency conversion charges for international payments. We never ask for your card details by email or phone, and we do not store card numbers.

6. Late payment

If an invoice is unpaid after its due date we will send reminders to your admins. If it is still unpaid [15] days after the due date, we may suspend your organization after giving notice. We do not delete your data during a suspension, and access is restored as soon as the payment is received.

7. Price changes

We give at least 30 days' notice before a price change. The new price applies from your next billing period after the notice ends. Yearly plans keep their price until the end of the paid year.

8. Questions about an invoice

If you think an invoice is wrong, tell us within [30] days of the invoice date through our contact page, quoting the invoice number. Refunds are covered by our Refund and Cancellation Policy.